Small Town Grooming Policies
No Show / Last Minute Cancellation
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Date: *
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Small Town Grooming No Show/Last Minute Cancellation Policy:
No Show/No Call: If a customer fails to show up for their appointment without prior notice (no-show) and does not call to cancel prior to 24hr in advance, they will be charged 100% of the missed appointment fee Per dog. This ensures that the business is compensated for the time and resources allocated for the appointment.
No Show Definition: no-show is defined as anything 15 minutes after the scheduled appointment time. Anything after the 15 minute grace period will be marked as a No Show and will be charged the fee before book their next appointment
Understanding Special Situations: I acknowledge that sometimes unforeseen situations may arise that prevent a client from making their appointment. This will be evaluated situation by situation bases.
Cancellation with 24-Hour Notice: Clients are asked to cancel their appointments with a minimum of 24 hours' notice without incurring any fees or penalties. We understand that plans can change, and this policy allows me to adjust my schedule accordingly and to give someone else the opportunity to have their pet groomed.
Same-Day Cancellation: For cancellations made on the same day as the appointment, clients will be required to pay 50% of the grooming fee of the missed appointment. This policy helps us manage our schedule effectively and compensate for the lost time.
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By signing this you have agreed to the above and aware of salon's policies.
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Matted Dog Release Form
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Last Name *
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Pet/s Name
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Mats can be difficult to remove, and may require the pet to be shaved short. Removing a heavily matted coat can cause nicks, cuts, or abrasions. Heavy matting can also trap moisture and urine near the pets skin, allowing mold, fungus, or bacteria to grow, and or revealing skin irritations that existed prior to the grooming process.
After-effects of the mat removal can include itchiness, redness, self-inflicted irritations or abrasions, and failure of hair to regrow. in some cases, pets may also exhibit brief behavioral changes.
By checking the boxes, you confirm that you agree with the following statements:*
I hereby release Small Town Grooming LLC. from any liability associated with any and all injuries or medical problems that maybe uncovered and or occur during the stripping and de-matting process.
Should my pet need veterinarian care after or during the process of de-matting, I (as the owner) agree to pay any and all veterinarian fees.
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I agree to use electronic signatures in accordance with these terms and conditions.
Date Signed:*
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